Question 1

How long does a roof typically last?

Accepted Answer

Roof lifespan varies by material: asphalt shingles last 15-30 years, metal roofs 40-70 years, tile 50-100 years, and slate 75-150 years. Proper maintenance, climate, and installation quality significantly impact longevity.

Question 2

How do I know if my roof needs to be replaced?

Accepted Answer

Signs include: shingles that are cracked, curled, or missing; granules in gutters; sagging roof deck; multiple leaks; roof age exceeding material lifespan; or extensive storm damage. A professional inspection can determine if repair or replacement is needed.

Question 3

What is the best time of year to replace a roof?

Accepted Answer

Spring and fall are ideal in most climates. Summer can be too hot for workers, and winter weather can delay installation. However, emergency repairs and replacements can be done year-round with proper precautions.

Question 4

How long does a roof replacement take?

Accepted Answer

Most residential roof replacements take 1-3 days depending on roof size, complexity, and weather. Simple roofs can be completed in one day, while larger or more complex roofs may take 2-3 days.

Question 5

Will I need to be home during the roof replacement?

Accepted Answer

You don't need to be home, but it's recommended for the first day to meet the crew and answer questions. Our crews are professional and will work around your schedule. You'll have access to your home throughout the process.

Question 6

Can I install a new roof over my existing roof?

Accepted Answer

Sometimes, but it's generally not recommended. Building codes often limit to one overlay. Removing the old roof allows inspection of the deck, proper flashing installation, and ensures proper weight distribution. We typically recommend full tear-off for best results.

Question 7

What happens to my landscaping during roof replacement?

Accepted Answer

We protect your landscaping with tarps and plywood. However, some minor damage may occur. We clean up thoroughly after completion and will discuss any concerns with you. Consider covering sensitive plants yourself if needed.

Question 8

How much does a roof replacement cost?

Accepted Answer

Costs vary widely: asphalt shingles $5,000-$15,000, metal $10,000-$25,000, tile $15,000-$40,000. Factors include roof size, pitch, material choice, location, and removal of old roof. Get a free estimate for your specific project.

Question 9

Do I need a permit for roof replacement?

Accepted Answer

Most areas require permits for roof replacement. We handle all permit applications and ensure work meets local building codes. Permit costs are typically included in your estimate.

Question 10

What should I do to prepare for a roof replacement?

Accepted Answer

Clear the area around your home, remove items from walls and shelves (vibration can knock things down), cover items in the attic, inform neighbors, and ensure clear access to your property. We'll provide a detailed preparation checklist.

Question 11

How do I know if I have a roof leak?

Accepted Answer

Signs include water stains on ceilings or walls, musty odors, visible water dripping, missing or damaged shingles, or granules in gutters. If you suspect a leak, call us immediately to prevent further damage.

Question 12

Can roof leaks be repaired, or do I need a full replacement?

Accepted Answer

Most leaks can be repaired if caught early. Small leaks from damaged shingles or flashing can often be fixed. However, widespread damage, multiple leaks, or an aging roof may require replacement. We'll assess and recommend the best solution.

Question 13

How much does roof repair cost?

Accepted Answer

Minor repairs typically cost $300-$1,000, while major repairs can range from $1,000-$5,000. Emergency repairs may cost more. The cost depends on damage extent, roof accessibility, and materials needed.

Question 14

How quickly can you repair a leak?

Accepted Answer

Emergency leaks can often be temporarily patched within 24 hours. Permanent repairs are typically scheduled within 2-5 days, depending on weather and our schedule. We prioritize emergency situations.

Question 15

What causes roof leaks?

Accepted Answer

Common causes include: damaged or missing shingles, failed flashing around chimneys or vents, clogged gutters causing water backup, ice dams, improper installation, age-related deterioration, or storm damage.

Question 16

What is the difference between 3-tab and architectural shingles?

Accepted Answer

3-tab shingles are flat, single-layer shingles with a shorter lifespan (15-20 years) and lower cost. Architectural shingles are thicker, multi-dimensional, last 20-30 years, offer better wind resistance, and have a more premium appearance.

Question 17

Are metal roofs noisy?

Accepted Answer

No, modern metal roofs with proper insulation and underlayment are no noisier than asphalt shingles during rain or hail. The insulation and decking absorb sound effectively.

Question 18

What roofing material is best for my climate?

Accepted Answer

For hot climates: light-colored metal, tile, or reflective shingles. For cold/snowy areas: metal (sheds snow), slate, or high-quality asphalt. For high wind: metal or impact-resistant shingles. We'll recommend based on your specific location.

Question 19

Can I install solar panels on my new roof?

Accepted Answer

Yes, and it's best to plan for solar during roof replacement. We can install mounting points and ensure your roof can support panels. Metal roofs are particularly solar-friendly.

Question 20

What are impact-resistant shingles?

Accepted Answer

Impact-resistant shingles are designed to withstand hail and debris. They're rated Class 1-4 (Class 4 is highest). These can reduce insurance premiums and are ideal for areas prone to severe weather.

Question 21

Do you offer financing options?

Accepted Answer

Yes, we offer flexible financing options including zero-down payment plans. We work with trusted lenders to provide competitive rates and terms that fit your budget. Ask about financing during your estimate.

Question 22

What factors affect roof replacement cost?

Accepted Answer

Key factors: roof size (square footage), pitch and complexity, material choice, removal of old roof, location/accessibility, permits, disposal fees, and any structural repairs needed. We provide detailed estimates breaking down all costs.

Question 23

Are there ways to reduce roof replacement costs?

Accepted Answer

Options include: choosing mid-range materials, scheduling during off-peak seasons, getting multiple quotes, considering financing, checking for insurance coverage, and maintaining your roof to extend its life.

Question 24

Do you provide free estimates?

Accepted Answer

Yes, all our estimates are completely free with no obligation. We'll inspect your roof, discuss options, and provide a detailed written estimate. There's never any pressure to commit.

Question 25

What payment methods do you accept?

Accepted Answer

We accept cash, checks, credit cards, and offer financing options. Payment terms are typically: deposit to start, progress payments for larger projects, and final payment upon completion and inspection.

Question 26

Do you help with insurance claims?

Accepted Answer

Yes, we specialize in insurance claims. We document damage with photos and detailed reports, meet with adjusters, handle paperwork, and ensure you receive fair compensation. We work directly with your insurance company.

Question 27

What should I do if I have storm damage?

Accepted Answer

1) Document damage with photos, 2) Contact your insurance company, 3) Call us for emergency tarping if needed, 4) Schedule a professional inspection, 5) Don't make permanent repairs until insurance approves. We can help with all steps.

Question 28

How long do I have to file an insurance claim?

Accepted Answer

Most policies require claims within 1-2 years of damage, but check your specific policy. It's best to file as soon as possible after damage occurs. We can help you understand your policy and file promptly.

Question 29

Will my insurance cover a full roof replacement?

Accepted Answer

It depends on your policy and the extent of damage. Most policies cover storm damage, but may not cover wear and tear. We'll work with your adjuster to ensure all covered damage is identified and included.

Question 30

What if my insurance claim is denied?

Accepted Answer

We can help appeal denials by providing additional documentation, expert assessments, and working with your insurance company. Sometimes a second inspection reveals covered damage that was initially missed.

Question 31

How often should I have my roof inspected?

Accepted Answer

We recommend professional inspections annually and after major storms. Spring and fall are ideal times. Regular inspections catch problems early, saving money on repairs and extending roof life.

Question 32

What maintenance does my roof need?

Accepted Answer

Keep gutters clean, trim overhanging branches, remove debris, check for damaged shingles, ensure proper attic ventilation, and have professional inspections. We offer maintenance programs to keep your roof in top condition.

Question 33

Can I inspect my roof myself?

Accepted Answer

You can do basic visual inspections from the ground, but we strongly recommend professional inspections. Roofs are dangerous to walk on, and professionals know what to look for. Safety first!

Question 34

What causes roof damage?

Accepted Answer

Common causes: weather (wind, hail, rain, snow), age and wear, poor installation, lack of maintenance, tree damage, animals, improper ventilation, and structural issues. Regular maintenance helps prevent many problems.

Question 35

How do I know if my attic ventilation is adequate?

Accepted Answer

Signs of poor ventilation: excessive heat in summer, ice dams in winter, moisture or mold in attic, high energy bills, or premature shingle deterioration. We can assess and improve your ventilation system.

Question 36

What happens during a roof replacement?

Accepted Answer

Process: 1) Protection of property, 2) Removal of old roofing, 3) Inspection and repair of deck, 4) Installation of underlayment, 5) Installation of new roofing material, 6) Flashing and trim work, 7) Cleanup and final inspection.

Question 37

How do you protect my property during installation?

Accepted Answer

We use tarps, plywood, and other protective materials. We cover landscaping, protect windows and doors, secure items in the attic, and clean up thoroughly. We're fully insured for any accidental damage.

Question 38

Will the installation be noisy?

Accepted Answer

Yes, roof replacement is noisy. The work involves hammering, machinery, and material movement. Most work is done during business hours. We'll discuss timing with you if noise is a concern.

Question 39

What happens if it rains during installation?

Accepted Answer

We monitor weather closely. If rain is forecast, we'll secure the roof with tarps and resume when weather clears. We never leave your roof exposed to weather. Your home stays protected throughout the process.

Question 40

How do I know the work is done correctly?

Accepted Answer

We conduct final inspections, provide warranties, and ensure all work meets building codes. You can inspect the work, and we'll address any concerns. We stand behind our workmanship with lifetime warranties.

Question 41

What warranties do you offer?

Accepted Answer

We offer lifetime workmanship warranties on all installations, plus manufacturer material warranties (typically 20-50 years depending on material). Warranties are transferable to new homeowners, adding value to your property.

Question 42

What does the workmanship warranty cover?

Accepted Answer

Our lifetime workmanship warranty covers installation defects, leaks from workmanship issues, and problems with flashing or sealants. It doesn't cover normal wear, storm damage, or issues from lack of maintenance.

Question 43

Are warranties transferable?

Accepted Answer

Yes, our workmanship warranties transfer to new homeowners at no cost. This adds significant value when selling your home. Manufacturer warranties also typically transfer.

Question 44

What if I have a warranty claim?

Accepted Answer

Contact us immediately. We'll inspect the issue, determine if it's covered, and repair at no cost if covered. We respond quickly to warranty claims and stand behind our work.

Question 45

Do I need to maintain my warranty?

Accepted Answer

Yes, warranties require proper maintenance. This includes keeping gutters clean, having periodic inspections, and addressing issues promptly. We can help you maintain your warranty with our maintenance programs.

Question 46

Do you offer 24/7 emergency service?

Accepted Answer

Yes, we provide 24/7 emergency response for urgent situations like active leaks, storm damage, or structural concerns. We can tarp roofs, make temporary repairs, and prevent further damage immediately.

Question 47

What constitutes a roofing emergency?

Accepted Answer

Active water intrusion, structural damage, severe storm damage, missing large sections of roof, or situations where delay could cause significant property damage. When in doubt, call us - we're here to help.

Question 48

How quickly can you respond to emergencies?

Accepted Answer

We typically respond within 2-4 hours for emergencies. For severe situations, we can often be on-site within an hour. We prioritize emergencies and have crews on call 24/7.

Question 49

What should I do in a roofing emergency?

Accepted Answer

1) Protect your property (move valuables, use buckets for leaks), 2) Document damage with photos, 3) Call us immediately, 4) Contact insurance if it's storm-related, 5) Don't attempt dangerous repairs yourself.

Question 50

Do emergency repairs cost more?

Accepted Answer

Emergency service may have slightly higher rates due to after-hours response, but we provide fair, transparent pricing. Temporary emergency repairs are typically followed by permanent repairs at standard rates.

Question 51

What should I look for in a roofing contractor?

Accepted Answer

Look for: proper licensing and insurance, local experience, good reputation and reviews, manufacturer certifications, written warranties, detailed estimates, professional communication, and a physical business address.

Question 52

Are you licensed and insured?

Accepted Answer

Yes, we're fully licensed in North Carolina and South Carolina, and carry comprehensive liability and workers' compensation insurance. We can provide proof of insurance upon request.

Question 53

Do you have manufacturer certifications?

Accepted Answer

Yes, we hold certifications from major manufacturers including GAF Master Elite, CertainTeed Select ShingleMaster, and others. These certifications ensure we can offer enhanced warranties and use premium materials.

Question 54

How long have you been in business?

Accepted Answer

Top Guys Roofing has been serving homeowners nationwide for over 10 years. Our experienced network of local contractors has completed thousands of successful projects with a track record of quality and customer satisfaction.

Question 55

Can I see examples of your work?

Accepted Answer

Yes, we have a portfolio of completed projects and can provide references from satisfied customers. We're proud of our work and happy to show you examples of similar projects we've completed.

Question 56

Do you install gutters?

Accepted Answer

Yes, we install seamless gutters, gutter guards, and complete gutter systems. Proper gutters are essential for protecting your roof and foundation. We can install new gutters or replace existing ones.

Question 57

How often should gutters be cleaned?

Accepted Answer

Gutters should be cleaned at least twice yearly (spring and fall), and more often if you have many trees. Clogged gutters can cause water damage to your roof, siding, and foundation.

Question 58

Do you offer gutter guard installation?

Accepted Answer

Yes, we install various gutter guard systems that reduce maintenance by preventing debris from entering gutters. This can significantly reduce cleaning frequency and protect your home.

Question 59

What other services do you provide?

Accepted Answer

In addition to roofing and gutters, we provide: roof inspections, maintenance programs, attic ventilation, skylight installation, chimney repairs, and storm damage restoration. We're your complete roofing solution.

Question 60

Do you work on commercial roofs?

Accepted Answer

Yes, we work on both residential and commercial roofing projects. Commercial roofs often require different materials and techniques, and we have experience with flat roofs, metal buildings, and large-scale projects.

Frequently Asked Questions

Quick Navigation

General Roofing Questions

Roof Replacement

Roof Repair

Materials & Options

Costs & Financing

Insurance & Claims

Maintenance & Inspections

Installation Process

Warranties

Emergency Services

Choosing a Contractor

Gutters & Additional Services

Still Have Questions?