Emergency Triage Guides
Assess damage severity, prioritize actions, and get the right help at the right time.
Critical Emergency?
Quick Damage Assessment
Answer these questions to determine your damage severity level
Is water actively entering your home?
Is there visible structural damage or sagging?
Are there large holes or missing roof sections?
Are there water stains on ceilings or walls?
Is damage limited to missing shingles or cosmetic issues?
Damage Severity Levels
Use these guides to assess your situation and determine appropriate response
Critical Priority
Immediate danger to life or property. Requires emergency response within hours.
Damage Indicators
- •Active water intrusion into living spaces
- •Structural damage or sagging roof
- •Large holes or missing roof sections
- •Exposed electrical systems
- •Risk of collapse
Immediate Actions
- ✓Evacuate if necessary
- ✓Call 911 if structural danger
- ✓Call emergency roofing contractor immediately
- ✓Turn off electricity if water present
- ✓Do not attempt repairs yourself
High Priority Priority
Significant damage requiring prompt attention. Should be addressed within 24 hours.
Damage Indicators
- •Multiple missing shingles or tiles
- •Damaged flashing causing leaks
- •Water stains on ceilings
- •Damaged gutters causing overflow
- •Visible structural concerns
Immediate Actions
- ✓Document all damage with photos
- ✓Take temporary protective measures if safe
- ✓Contact insurance company
- ✓Schedule professional inspection within 24 hours
- ✓Get emergency tarp installation if needed
Moderate Priority
Damage that needs attention but is not immediately threatening. Address within 3-7 days.
Damage Indicators
- •Minor missing shingles
- •Small leaks in non-critical areas
- •Cosmetic damage only
- •Minor gutter issues
- •No interior water damage
Immediate Actions
- ✓Document damage thoroughly
- ✓Monitor for worsening conditions
- ✓Contact insurance for assessment
- ✓Schedule inspection within a week
- ✓Plan for repairs
Low Priority Priority
Minor damage that can be addressed during regular maintenance. No immediate action required.
Damage Indicators
- •Cosmetic damage only
- •No active leaks
- •No structural concerns
- •Minor wear visible
- •No immediate risk
Immediate Actions
- ✓Document for insurance records
- ✓Schedule routine inspection
- ✓Plan for future maintenance
- ✓Monitor condition
- ✓No emergency action needed
Safety First
Never go on your roof during or immediately after a storm. Wait for professional assessment.
Turn off electricity if water is present near electrical systems or outlets.
Evacuate immediately if you see structural damage, sagging, or risk of collapse.
Document from safety - take photos from ground level or through windows.
Need Emergency Help?
Our emergency response team is available 24/7. Don't wait—get professional help immediately.